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| How to Order and Pay Online? |
| How to Calculate the Shipping Cost? |
| How to find out the Shipping Status of my order? |
| How do I Search for a specific khukuri to my need? |
| How long is the Delivery Process? |
| What are offline payments options |
| What about Custom Rules and Formalities? |
| How do Offer zones work? |
| Which cards are acceptable for online payment? |
| How can I pay for a custom design order? |
| Can I change the language of the site? |
| Which currencies are accepted? |
| I'd like to know more about KH's online policies |
| How do I chat online with KH? |
| Can I ship to APO or POB Addresses? |
How to Order and Pay Online?
- Click “Product Catalog”
- Click on the desired khukuri category you want to have a glance at
- Click “Buy” button to order or click “More” to get detailed information about the product and click “Buy Now”.
- Click “Checkout” if you are done with shopping, click “Update Cart” to update any changes made in the cart or click “Shop More” to buy more
- Fill in the “Billing and Shipping Address” with your information and select the “Shipping Mode” (Economy Mode; ONLY for US Adds) and click “Continue”
- Review your order information carefully (For any correction needed for “Billing and Shipping Address” click “Edit Add” and for “Changes“ in the cart, click “Edit Cart”
- If all is well, Click “Checkout with Paypal” button under the Payment Mode or click “Paypal Verified” image to pay by Paypal if you have its account {login > click Send Money tab > to sales@thekhukurihouse.com > amount (Grand Total displayed in “Review Your order page”) > Click Continue}
- If you have a Paypal account, simply log in to your Paypal account, carefully review the “Review your payment” page and click “Pay now” button. If you don't or you want to use your credit or debit card then click “Continue”
- Fill in your paying Credit or Debit card's details and click “Review Order and Continue” button to pay for the order
- If your online transaction is a success then “Return to Merchant” link will appear, click it to return to the KH's site.
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How to Calculate the Shipping Cost?
- Click “Shipping Calculator” link in the vertical menu bar of the home page and follow the instructions provided in the opening page
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Select and add (order) the product(s) you want to buy in the cart
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Update your Cart for any change/s made
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Select the destination Country
- Select the preferred Shipping Mode {Standard (worldwide) and Economy ( USA only)}
- Click Calculate button
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How to find out the Shipping Status of my order? - Click “Track my order” icon (third from left) in the home page OR directly access this link at
http://www.thekhukurihouse.com/Content/TrackOrder/ from your browser
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Insert the tracking number provided by KH's shipper in the “Tracking” box and select the courier used for your order from the drop-down list
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Click “Track” button (the new opening window will give you the current status of your order)
"Note: As thousands of shipping (mailing) occurs through different countries in a day there is a good chance that your Tracking No. may collide with other shipment/s with the exact same figure. In a case like this, it is recommended to distinguish your shipment from the rest by checking the origin of the shipment which is Kathmandu , Nepal .
OR
You can also visit the link provided to you by KH's shipper through email. (Please pick/distinguish your shipping status under the forwarder's name, “Atlanta Traders”). |
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How do I Search for a specific khukuri to my need?
- Enter the name / keyword / target-word of the searching item/s in the “Search” box and click the arrow sign button or simply press “Enter”
Also
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Go to “Product Catalog”
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Search the specific/desired product according to the range/choice provided (by Price, Size and Weight)
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Click the “Unit Converter” (which allows you to convert Currency, Length and Weight to your desired unit)
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Insert the numeric figure to convert from default unit to your desired unit
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Under “Searchtation”, enter the name/keyword/target-word in the Search box or enter your numeric range to search for your specific khukuri
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How long is the Delivery Process?
The delivery time entirely depends on the type and availability of the product that is ordered. Khukuris “In Stock” would be delivered within 10-12-15 days and “Out of stock” within 20-25-30 days. Nonetheless, we assure you that our processing, forwarding and delivery activities would be as early as possible unless our activities are badly disrupted by some unavoidable circumstances. KH's shipper (Quickway Cargo/Atlanta Traders) will email you the Tracking details once the order is forwarded to them by KH.
KH uses DHL, TNT, FedEx and USPS for its mailing services
* Order processing + forwarding = 4-6 days
* Legal procedures (formalities + documentation) = 1 day
* Shipping (source to destination) = 5-8 days |
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What are offline payments options?
- Bank Wire Transfer ( Bank Fee At Buyer's End )
- Western Union Money Transfer (Service Charge At Buyer's End)
- Bank Draft or Cheque ( Bank Fee At Buyer's End )
For More Info Contact us at customercare@thekhukurihouse.com |
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What about Custom Rules and Formalities?
We declare all kukri/s as "Souvenirs from Nepal ” or “Traditional Handicrafts from Nepal ” under the GSP code provided to Khukuri House by the Nepalese Govt. We also make all the required documentations and favorable billings so that clearance and collection can be swiftly done at the customer's end. However if the importing laws of a country requires permit and others (as every country has their own laws and we have to get abide by it) then our shipper in the destination country will notify the buyer to fulfilling the legal steps needed to clear the order from the customs. After releasing it will be delivered at the home/office location of the buyer (the final destination) by the shipper.
You may also contact us in order to know more about the custom rules and formalities for a particular country prior to ordering at customercare@thekhukurihouse.com |
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How do Offer zones work?
1. B1G1: [BUY 1 GET 2 (EXACT ITEM), 2 FOR 4 AND SO FORTH
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- Click “B1G1” link in home page {khukuri/s under the link will appear (if available)}
- Click “Buy” button to order or click “More” to get detailed information or click “Shipping cost” (to find out the combined shipping cost ) and click “Buy”
- Please follow the steps of “How to Order and Pay Online” as given above
Note: Any product added through B1G1 FREE offer into the cart will be auto doubled by KH when processing the order (For instance, 1 x “Jungle” added in cart through B1G1 means 2 x Jungle will be processed and delivered by KH)
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2. Discount zone: [BUY AT WHOLESALE RATE]
- Click “Discount Zone” link in home page {khukuri/s under the link will appear (if available)}
- Click “Buy” button to order or click “More” to get detailed information and click “Buy”
- Please follow the steps of “How to Order and Pay Online” given above
Note: Any product under Discount Zone is offered at special discounted rates. The price marked strikethrough refers to the original cost of the product. |
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3. Free zone [GET A KUKRI/S COMPLETELY FREE]
- Click “Free Zone” link in home page {khukuri/s under the link will appear (if available)}
- Click “Buy” button to order or click “More” to get detailed information or click “Shipping cost” (to find out the combined shipping cost ) and click “Buy”
- Please follow the steps of “How to Order and Pay Online” given above
Note: The free kukri/s mentioned in the Free Zone is auto included by KH when ordering its accompanying kukri.
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4. Super Package Zone: [UNBELIEVABLE PACKAGE DEAL]
- Click “Super Package Zone” link in the home page {khukuri/s under the link will appear (if available)}
- Click “Buy” button to order or click “More” to get detailed information or click “Shipping cost” (to find out the combined shipping cost ) and click “Buy”
- Please follow the steps of “How to Order and Pay Online” given above
Note: Any products offered in Super Package Zone auto-qualifies for a Super Discounted Price. |
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Which cards are acceptable for online payment?
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How can I pay for a custom design order?
(You need to contact KH first by filling in the “ Design Your Kukri ” link and KH will follow up the custom order with accordance to your requirements. For payment please follow the steps below)
- Visit the link provided below:
http://www.thekhukurihouse.com/offers/lifetime_discount/design_payment.php
- Fill in the fields with your respective details with the amount as finalized by KH
- If all is fine, click ”Submit” button for making the payment or click “Reset” button to edit the details.
- If you have a Paypal account, simply log in to your Paypal account, carefully review the “Review your payment” page and click “Pay now” button. If you don’t or you want to use your credit or debit card then click “Continue”
- Fill in your paying Credit or Debit card's details and click “Review Order and Continue” button to pay for the order
- If your online transaction is a success then “Return to Merchant” link will appear, click it to return to the KH's site.
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| Can I change the language of the site? |
- Click “Select a Language” drop down list (Bottom right corner) in home page
- Select preferred language from the list
Note: Spanish, Italian, French, Portuguese, Arabic, Japanese and Korean languages are currently listed |
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Which currencies are accepted? |
- Australian Dollar
- Canadian Dollar
- Czech Koruna
- Danish Krone
- Euros
- Hong Kong Dollar
- Hungarian Forint
- New Zealand Dollar
- Norwegian Krone
- Polish Zloty
- Pounds Sterling
- Singapore Dollar
- Swedish Krona
- Swiss Franc
- U.S. Dollar
- Yen
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| I'd like to know more about KH's online policies |
- Click “Policy” icon (second from left) in home page OR directly access this link http://www.thekhukurihouse.com/Content/Policy/ from your browser
- Click preferred policy link (top right) in the displayed page
Note: Click the appropriate links each time for respective policies |
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| How do I chat online with KH? |
- Click “Chat Online” Banner in home page
- Wait for few seconds until you are connected
- Edit your nickname(if necessary)
- Type your messages and hit enter to send
Note: You can contact KH instantly (10 am to 6 pm), except Saturdays |
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Can I ship to APO or POB Addresses? |
Delivering to “Military (APO) Address” overseas is possible. KH uses EMS Nepal to get this done as it works better with APO addresses. However having said that, the only problem with the APO address is that once KH's shipper delivers it to the concerned place then the status afterwards of the order is unknown to KH. Military mailing depart handles it in its own way so KH cannot be very sure on it whereabouts. KH would therefore recommend a “Standard US Address” in which each and every move of the order can be traced. Nonetheless if you insist on APO address then KH has no problem at all. KH has done it in many occasions and all have been successfully delivered. |
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