KHHI Policy

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Our Policies

Privacy Policy:

KHHI respects the privacy of any individual henceforth we keep our customer database safe and unshared befound company's limited staff. Our shipping partner will have access to your 'shipping information' data for shipping purposes. KHHI Doesnt save any payment/card related data all record is proccessed in bank page. 
 

Data Usage Policy:

Your data will be used for customer support and shipping. Sometimes KHHI sends your email while releasing new products, special discounts & offers, and warehouse restocking notice only. While forwarding the package our shipping partners will have full access to your data for shipping purposes only.

If you receive doubtful emails representing KHHI and believe your data was used otherwise please immediately notify us.  

Refund policy:
KHHI staff work round the clock tirelessly to meet the demands and satisfy each and every customers' need. All products are carefully checked time and again before actually forwarding. We are confident you’d not be disappointed with your buy. We would like to aware our visitors that more than 80% buyers are returning customers wanting to buy more with each purchase. This fact itself discloses the quality and the customer service we offer.

Under the following circumstances/situations, KHHI implements refund policies.

• As per the Warranty policy.
• Incase a product other than actually ordered/sold has been sent by mistake.
• When payment for the same order is accidentally received/deposited twice (Duplication Issue). However, KHHI does not entertain refunding and thus will try to negotiate with the customer to clear the matter.
• KHHI completely fails to deliver the order.
• After the order is forwarded to the maker (in the making stage) refund will not be provided.

Replacement policy:
Since all KHHI’s knives are entirely handmade and KHHI staff get very busy round the clock there is a rare chance that a very small number of knives may skip the inspection stage or may have been overlooked. In a case like this a customer can claim for a complete new one (replacement) under the following provisions:

• As per the Warranty policy.
• Khukuri must be completely damaged
• Khukuri must get a severe injury (unusable)
• If the edge of the khukuri is intensely broken on arrival or gets intensely fractured when using
• Customer must ship back the khukuri to KHHI at his own cost
• KHHI will closely inspect the damage/s and replace it at its own cost (including shipping) if required

Return Policy:
Since all KHHI's knives are entirely handmade and KHHI staff get very busy round the clock there is a rare chance that a very small number of knives may skip the inspection stage or may have been overlooked. After all, we are also human. In such cases a customer can return the khukuri back to KHHI and claim the refund of the total amount incurred under the following provisions:

• As per the Warranty policy
• Khukuri must be completely damaged or unusable
• If the edge of the khukuri is intensely broken on arrival or gets intensely fractured while using
• In case a product other than actually ordered/sold has been sent by mistake
• Customer must ship back the khukuri to KHHI at his own cost

Please feel free to read our 1 year Guarantee + Lifetime WARRANTY policy and card as well.

Insurance policy:
All products are insured and a buyer is illegible for compensation under legal policies act put up by KHHI and our forwarding partners. If by any chances we completely fail to deliver a product within estimated given period of time, we will refund the amount; if an order is mistakenly sent to another address than the destination provided buy the buyer, we will resend the order. Incases like theft, robbery, accident or lost before reaching the buyer, we will resend the order. However incases like minor damage in the product or buyer’s negligence causing damage to the product, we will not be held responsible. Insurance policy does not cover such cases.

Payment failure policy:
Our online payment partners constantly monitor KHHI’s online payment section. They will aware us on the status of each payment and action taken accordingly to rectify the payment failure. If an order is made but was never paid or if a sale fails under suspicious fraudulent cases, we will alert you about it. In cases like these, all order will be put on hold until all payment is cleared. Please be aware that the main reason for fraudulent or cancellation of an order is the difference in IP address and physical address of the two countries of billing (Banking) and actually ordering.

Refunding is a lengthy administrative process at KHHI which takes about 3-5 days since KHHI investigates the cause that made the customer return the Khukuri back to KHHI and ask for a refund. On approval, KHHI will refund the whole amount. After the return is initiated it may take additional 2-3 days to refund/transfer the amount (bank timeframe).

All above provisions will come into effect provided that the order is NOT older than 1 (one) year from the date of receipt by the buyer. Also "Please be notified that KHHI holds the right to accept or cancel the claim"

Payment Security Policy

At KHHI nepal, complete security for customer transactions is our primary concern. We want you to have as much faith in the security of your transactions as you do in our products and services. We have a seasoned team of professionals overseeing our operations, and have never had any problems as far as securing the privacy of our customer information is concerned.

100% secure, easy, and instant online payment thru www.thekhukurihouse.com 

• We are registered with NIC Asia and Himalayan Bank, the only Banks providing an International Card processing system in Nepal for eCommerce. With it, you can be assured that you have very secured online payment transactions
• We use SSL (Secure Socket Layer), the industry-standard method for computers to communicate securely without risk of manipulation or recipient impersonation. We utilize this encryption during the online checkout process, including the acceptance of your credit and debit card information.
• We have no access to your card details/data, all CARD data is processed by the bank so you are on an extra layer of security

Online Transaction Options

We offer you a choice of transaction options for your purchases to help you feel comfortable. You can pay online in various currencies through our site and use various major credit cards to complete the payment process.

- Card (Credit/Debit Card: Visa, MasterCard, American Express, Discover, JCB, Diners)

We can process approval of your card's payment instantly, which expedites the transfer of funds and minimizes the delay in shipping your purchases. We obtain card authorization from the card-issuing bank and strictly employ other verification techniques/rules before completing any transaction.

Offline Payment Options

If you prefer not to use your credit card over the internet (Pay Online) then KHHI also facilitates its customers by providing options for offline payment methods. Please see below the various payment methods offered. (KHHI would also like to aware you that it is absolutely safe to use these methods)

- Bank Wire (+ USD 60 and Bank Fee At Buyer's End)

KHHI will provide the banking details for remittance to the customer when finalizing the order. Please be aware that KHHI bank does not charge anything for receiving the fund on behalf of KHHI.

- Western Union (+ 3% on Total Cost)

Please pre-inform KHHI if you want to use this option. KHHI will then give you the cost and related and necessary info to accomplish payment through this method. You need to send the MTC number to KHHI after doing the wiring so that KHHI can track the fund and collect it.

- Bank Draft/Cheque (+ USD 10 and + 1.5% on Total Cost)

Please pre-inform KHHI if you want to use this option. KHHI will then give you the cost and related and necessary info to accomplish payment through this method. The extra charge involved in this payment option entirely depends on the size or volume of the order for which KHHI will info the customer in advance or when finalizing the order.

Price policy:
KHHI products’ prices are revised annually depending on the current market’s rates, assessment, circumstances, and calculation. It is formally done every year at the end of April which is also the first month of a new year under the Nepalese official calendar. KHHI wholesale prices are provided on a percentage basis (%) starting from 15-25% at the current (existing) retail prices depending upon the quantity demanded by a customer or wholesaler. KHHI has the authority to change/revise prices before the annual revision if and when absolutely necessary. In a case like this regular buyers under “Terms and Conditions” with KHHI will be pre-notified. 

If you have any questions or comments regarding the above then do contact us.