Order Processing

How an order is handled:

Each online sale/payment through the site will be official acknowledged by an invoice (PDF file) on the following business days. The invoice will have topics like payment, sales amount, sold item/s name, quantity, time frame, forwarding, delivery time and others as necessary. KHHI will update the customer on the status of the order if and when necessary. In case of any order confusion or mix up, KHHI will first contact the buyer and confirm the product/s before processing. The tracking number will be emailed to the customer by KHHI's shipper once the order is forwarded to the shipper. Post sales like engraving, product addition, minor changes etc can also be done after generating invoice.

(IMP notice :: If you have not received any email from us even after 3-4 days from paid day then please contact us directly thru our LIVE CHAT. We have learnt that some of our emails are discarded by some anti-virus program due to it being an attachment email creating suspicion/confusion within the buyers)

 

 

This entirely depends on the type and availability (in stock) of the product that is ordered. We assure that we will take as less time as possible unless our activities are badly disrupted. Products in stock are shipped within 2-3 days from sales invoice. We also entertain "Deadline" if there is any at no extra charge. Our normal time frame is given below. Our forwarding partner is Atlanta Traders and Exporters and shippers we use are DHL, TNT and EMS nepal (USPS).
 

We declare all kukri/s as "Souvenirs from Nepal” or “Traditional Handicrafts from Nepal” under internationally recognized GSP code provided to KHHI nepal by the Nepalese Govt. We also make all the required documentations and favorable billings so that clearance and collection can be swiftly done at the customer's end. However if the importing laws of a country requires permit and others (as every country has their own laws and we have to get abide by it) then our shipper in the destination country will notify the buyer to fulfilling the legal steps needed to clear the order from the customs. After releasing it will be delivered at the home/office location of the buyer (the final destination) by the shipper.

 

Please be notified that if customs official confiscates the order for any other reason then KHHI will not be held responsible and thus refund is not done. 


Shipping Issue :: *NEW; added in site on 1st DEC 2019*
Due to some strict regulation by DHL (our main shipper) knives other than kukri or kukri shaped (re-curve) like straight knives, bowie, machete, double edged blades, we are compelled to ship thru the “Cargo+Courier” mode along with various items mixed together. Hence the delivery time frame is longer than regular shipping. We regretfully announce that this shipping method takes anytime from 5-8-12 days from the shipped date depending on the countries. We are working very closely with the shipper to sorting it out but it may take some time. On the other hand, any knives in kukri format are no issue and shipped as normal (3-5 days or less).