Order Processing

How an order is handled:

Each online sale/payment through the site will be officially acknowledged by an email invoice instantly. 

For Custom Design and manual orders, KHHI will email you PDF Invoice file on the following business days. 

The invoice will have all the order details like payment, sales amount, sold item/s name, quantity, time frame, forwarding, delivery time, shipping adress, and others as necessary.

 

In case of any order confusion or mix-up, KHHI will first contact the buyer and confirm the product/s before processing.

The status of the order will be updated to the customers if and when necessary via email.

The tracking number will be emailed to the customer by KHHI's shipper once the order is forwarded to the shipper.

 

Post-sales like engraving, product addition, minor changes, add-ons, etc can also be done after generating the invoice but this may add up to the delivery timeframe. 

(IMP notice:: If you have not received any email from us even after 3-4 days from the paid day then please contact us directly thru our LIVE CHAT. We have learned that some of our emails are discarded by some anti-virus program due to it being an attachment email creating suspicion/confusion within the buyers)

 

This entirely depends on the type and availability (in stock) of the product that is ordered. We assure you that we will take as less time as possible unless our activities are badly disrupted. Products in stock are shipped within 3-5 days from the sales invoice. We also entertain "Deadline" if there is any at no extra charge. Our normal time frame is given below. Our forwarding partner is Atlanta Traders and Exporters and shippers we use are DHL, TNT, and EMS Nepal (USPS) depending on the country and state.

We declare all kukri/s as "Souvenirs from Nepal” or “Traditional Handicrafts from Nepal” under internationally recognized GSP code provided to KHHI nepal by the Nepalese Govt. We also make all the required documentations and favorable billings so that clearance and collection can be swiftly done at the customer's end. However, if the importing laws of a country require permit and others (as every country has their own laws and we have to get abide by them) then our shipper in the destination country will notify the buyer to fulfill the legal steps needed to clear the order from the customs. After releasing it will be delivered at the home/office location of the buyer (the final destination) by the shipper.

 

Please be notified that if customs official confiscates the order for any other reason then KHHI will not be held responsible and thus refund is not done. 


Shipping Issue :: *NEW; added in site on 1st DEC 2019*
Due to some strict regulation by DHL (our main shipper) knives other than kukri or kukri shaped (re-curve) like straight knives, bowie, machete, double edged blades, we are compelled to ship thru the “Cargo+Courier” mode along with various items mixed together. Hence the delivery time frame is longer than regular shipping. We regretfully announce that this shipping method takes anytime from 5-8-12 days from the shipped date depending on the countries. We are working very closely with the shipper to sorting it out but it may take some time. On the other hand, any knives in kukri format are no issue and shipped as normal (3-5 days or less).